We advise people with reduced mobility to arrive early to enjoy a good location in the venue. They must be in possession of a ticket. The helper can obtain a free admission by sending an email to firstname.lastname@example.org, depending on availability. Therefore, we invite you to contact us before buying your tickets.
Access to the concert hall is on flat ground and a toilet with special access is available. However, there are no viewing platform reserved. The Docks collaborate with Procap: Culture for all.
Age and identity checks may occur at the entrance. Please have your identity card ready.
People under the age of 16 must be accompanied by a parent / legal representative or by a person whose care has been entrusted to him/her, if the attached form is duly completed and signed.
Admission is prohibited to children under 4 years old (unless stated otherwise). For more info, see Children below.
Unless otherwise indicated or show adapted, children under 4 years of age are not allowed to enter and are not recommended under 7 years of age. Children under 16 must be accompanied (see Age and Identity section above).
Due to the room configuration with a standing audience, we cannot guarantee good visibility for children.
We would like to remind you of the importance of hearing protection for young children and strongly recommend the use of protective earplugs, as prolonged exposure to maximum sound levels can cause injury. Also, some concerts may have lighting effects that could disturb children.
It is also important to note that crowd movements, although harmless to an adult, can be dangerous for a child. Adults or carers should supervise children at all times.
In general, the Docks team would like to remind you that the environment of an indoor concert is not the same as that of an outdoor festival. It is the sole responsibility of the parents or carers to make the decision to bring a child to such a venue.
We remain at your disposal in case of questions before, during or after your visit.
A cloakroom is available (limited space) for CHF 2.- per item.
For the lost and found, please contact us at email@example.com, specifying the item (type, date or name of the concert, description), thus helping us process your request faster. Lost property is kept for 6 months. It is then donated to charities.
We do not tolerate any form of violence, whether it is physical, sexual or moral harassment, or whether it is discrimination based on gender identity, sexual orientation and/or love, physical appearance, disability, skin color, ethnic or religious affiliation, social background or any other form.
If you witness or experience violence or harassment at Les Docks, please inform a member of staff (security, bar, cloakroom, entrance) as soon as possible in order to get support.
We would also like to draw the attention of our audience to certain drugs (GHB, GBL, BD, etc.) that may be circulating - despite their formal prohibition - in places such as ours. To avoid contact with these substances:
> Watch your glass at all times
> Do not accept drinks from strangers.
If you or another spectator feels uncomfortable or unsure, inform a member of the team (security, bar, cloakroom, entrance) as soon as possible in order to obtain support.
The volume can reach up to 100dB. Prolonged exposure to the maximum sound levels for your location can cause injury.
We recommend the use of hearing protection (available for free at the bars and cloakroom).
The sound experience may vary slightly depending on where you are in the room, with the optimum settings being made by the sound engineer in the centre of the room. The sound engineer ensures that the aesthetic desired by the artist is reproduced and is often part of the artistic team.
If necessary, we invite you to change your position in the venue.
At some concerts, special effects can be part of the scenography (smoke, light effects, laser, pyrotechnics...). In principle, any significant effects are announced at the entrance.
In case of a known disturbance due to a specific effect, it is possible to contact us before the concert, through the contact form, to obtain more information.
Light effects - especially stroboscopic ones - are used very regularly. Please note that some of these effects can increase the risk of epileptic seizures in people at risk.
If in doubt, please ask one of our team members (security, bar, cloakroom, entrance) for information.
We encourage you to use public transportation to reach Les Docks.
Lausanne public transports bring you to the Docks :
- BUS 18: direction Crissier (stop EPSIC)
- BUS 16: direction Provence nord (stop Belvédère)
- Metro: M1 (stop Vigie)
Schedules and itineraries on www.t-l.ch.
If you are coming from outside Lausanne and/or outside Switzerland you can check all the routes and schedules on www.cff.ch.
Parking spaces are available around the building and in the neighborhood. We are however not responsible for these spaces.
Geneva airport is the closest to Lausanne. From the airport you can reach Lausanne in less than 45 minutes by train.
Aware of the climate and ecological urgency and the crucial need for change, we try to reduce the impact of the venue as much as possible. Our actions:
- Concert times adapted to travel to and from the concert by public transport
- Sorting and recycling as much as possible
- Limiting food waste (precise calculation of quantities) and preference for seasonal products
- Reduction of waste and single-use items (e.g. alcoholic and non-alcoholic beverages in reusable drums, reduction of straws, returnable glasses, etc.)
- Quality water fountain in the backstage area, to limit the consumption of water in PET bottles
- Installation of a photovoltaic plant on the roof producing the equivalent of 70% of our annual consumption and self-consumption during the day
- Supply of electricity from 100% renewable sources only
- Saving energy through material measures, adjustments and awareness raising, reducing our electricity consumption by 47%
With a view to continuous improvement, we are working both internally and with our partners and service providers to reduce our ecological footprint. These actions make sense when they are shared by as many people as possible. We therefore encourage the public, artists and staff to follow our lead and count on everyone's collaboration.
For more information on the subject of environmental commitment in the music industry: